Bespoke Services

Wish we had more colours? prefer light wood over dark? think a white metal frame would suite your space better?

With over 30 years of experience, we have created completely bespoke, site specific & specialised lighting solutions for hotel lobbies and restaurants as well as private homes.

Alongside our catalogue of products, we offer a range of specialised, bespoke services. Contact us to have silk lamps made with your requested HEX code, have lamps made bigger, smaller, or request a completely bespoke solution for you or your client.

Make it bigger

Have a lot of space? worried our lamps would look too small, or need some feature of a room covered? We can adjust almost any of our lamps to your requested size. Get in touch and we will walk you through the process.

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I want my own colour

Creating a colour palette for a room? Obsessed with this year’s Pantone? We can match your colour exactly and print it on the silk which will make your lamp, so nothing is off-brand. Get in touch to know more.

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I want something
completely unique

Have a vision, a special space or a specific project in mind? We specilize in creating completely bespoke, site-specific projects. Get in touch or see our case studies for more information.

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Modular wall & ceiling light patters

Interested in one of our modular lighting collections but not sure how to create a composition? Get in touch and we will happily do this for you. 

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We’re here to help

Please use the form below for any questions or queries. Our sales team would be happy to help and would get in touch with you within two working days.

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Request a call

Please use the form below and our team will get back to you within 2 working days.

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Shipping info

We ship worldwide. The shipping charge depends on your delivery country and the weight of your order.

Please note that local customs and VAT will be charged based on your delivery country.

For most orders shipping costs are indicative only. We will calculate the final shipping price after the order is placed and contact you prior to production process, if additional shipping costs will be applied to your order or if you have overpaid. You will have the opportunity to cancel the order at this stage of the order process.

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Delivery times

Depending on the size and complexity of your order production times can range from 2-4 weeks. Overseas delivery or delivery of heavy or large items can take up to 8 weeks, so you should expect a 6-12 weeks of production & delivery time.

Please note that the listed duration is an estimation of delivery times. We will contact you with exact timings and a tracking number once your order has been completed. 

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Returns & exchanges

Cancellations

You can cancel your order and receive a full refund if you get in touch with us shortly after placing the oder. Since most of our products are made to order and by hand, once production is underway we will not be able to refund you. 

To request a cancellation please contact Customer Services via email, info@aquagallery.com, or by phone, at+1 212- 219-9922, and we will do our best to cancel or modify your order. Cancellation requests may take several days to process, and you will be sent an email upon confirmation. A refund will be issued following the standard return process.

Returns

While we hope you love your purchase, we understand that you may need to return it. Aqua Creations accepts returns on a vast majority of our lamps, in a new, uninstalled condition and in sealed original packaging, within 30 days of receipt, unless otherwise stated on the item’s product page.

To begin a return request please contact Customer Services via email, info@aquagallery.com, or by phone, at+1 212- 219-9922. Please note that upon returning one of our products you will not be refunded for any shipping charges from your original order or for shipping your product back to us.

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Email us

Please use the form below and our team will get back to you within 2 working days.

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We collect Country information so we can provide assistance in your own language whenever possible.

Request a call

Please use the form below and our team will get back to you within 2 working days.

* Mandatory fields

We collect Country information so we can provide assistance in your own language whenever possible.

Are you a professional?

We’ll be happy to assist you in person and help you find a lighting solution.

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