How This Works

No stock, no waste, and made by our in-house artisans, each of our lamps will be made by hand especially for you.

When you place an order with us your lamp is assigned to a core team of three artisans, each of which will be in charge of one element of your piece; metal or woodwork, electricity, and shade. They will then take on your lamp as a personal project and see it through to completion.

This makes each of our lamps as unique as the people who make them. Each fold of silk and each structural sculpture are exquisitely different, creating high-end crafted lamps sculptured in bodies of light. 

Shape & hue
may vary

Please expect variations in the shapes of our lamps, as they are hand sculpted, and in our silk colors, as they are natural silks which are hand dyed. We make sure we use the same silk batch for large orders.

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Warranty & Certificate of Authenticity

With each purchase you will receive a complimentary two-year warranty and a Certificate of Authenticity for your lamp and electricity. If your lamp is damaged, faulty, or otherwise troublesome we would be glad to assist you.

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Returns & Exchanges

Since the piece you order will be made especially for you, we are not able to accept returns or exchanges. We are, however, able to cancel your order if you contact us within a few days of your order placement. Please see our shipping policy for more information. 

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Shipping times

As we don't keep stock and make everything by hand and per order, please expect a 6-12 weeks production and delivery period, depending on the size, weight and complexity of your order.

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Shipping info

We ship worldwide. The shipping charge depends on your delivery country and the weight of your order.

Please note that local customs and VAT will be charged based on your delivery country.

For most orders shipping costs are indicative only. We will calculate the final shipping price after the order is placed and contact you prior to production process, if additional shipping costs will be applied to your order or if you have overpaid. You will have the opportunity to cancel the order at this stage of the order process.

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Delivery times

Depending on the size and complexity of your order production times can range from 2-4 weeks. Overseas delivery or delivery of heavy or large items can take up to 8 weeks, so you should expect a 6-12 weeks of production & delivery time.

Please note that the listed duration is an estimation of delivery times. We will contact you with exact timings and a tracking number once your order has been completed. 

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Returns & exchanges


You can cancel your order and receive a full refund if you get in touch with us shortly after placing the oder. Since most of our products are made to order and by hand, once production is underway we will not be able to refund you. 

To request a cancellation please contact Customer Services via email,, or by phone, at+1 212- 219-9922, and we will do our best to cancel or modify your order. Cancellation requests may take several days to process, and you will be sent an email upon confirmation. A refund will be issued following the standard return process.


While we hope you love your purchase, we understand that you may need to return it. Aqua Creations accepts returns on a vast majority of our lamps, in a new, uninstalled condition and in sealed original packaging, within 30 days of receipt, unless otherwise stated on the item’s product page.

To begin a return request please contact Customer Services via email,, or by phone, at+1 212- 219-9922. Please note that upon returning one of our products you will not be refunded for any shipping charges from your original order or for shipping your product back to us.

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Please use the form below and our team will get back to you within 2 working days.

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Pro Tip: Upload a picture of your livingroom to see how the colors match!

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