We ship worldwide. The shipping charge depends on your delivery country and the weight of your order.
Please note that local customs and VAT will be charged based on your delivery country.
For most orders shipping costs are indicative only. We will calculate the final shipping price after the order is placed and contact you prior to production process, if additional shipping costs will be applied to your order or if you have overpaid. You will have the opportunity to cancel the order at this stage of the order process.Read More
Depending on the size and complexity of your order production times can range from 2-4 weeks. Overseas delivery or delivery of heavy or large items can take up to 8 weeks, so you should expect a 6-12 weeks of production & delivery time.
Please note that the listed duration is an estimation of delivery times. We will contact you with exact timings and a tracking number once your order has been completed.Read More
To request a cancellation please contact Customer Services via email, email@example.com, or by phone, at+1 212- 219-9922, and we will do our best to cancel or modify your order. Cancellation requests may take several days to process, and you will be sent an email upon confirmation. A refund will be issued following the standard return process.
While we hope you love your purchase, we understand that you may need to return it. Aqua Creations accepts returns on a vast majority of our lamps, in a new, uninstalled condition and in sealed original packaging, within 30 days of receipt, unless otherwise stated on the item’s product page.
To begin a return request please contact Customer Services via email, firstname.lastname@example.org, or by phone, at+1 212- 219-9922. Please note that upon returning one of our products you will not be refunded for any shipping charges from your original order or for shipping your product back to us.Read More