Frequently Asked Questions
Craftsmanship takes time.
Here’s what to expect when working with us.
Shape variations
Each Aqua Creations piece is made-to-order and handcrafted by our in-house artisans, making every design unique. As a result, variations in delivery times, shapes, and colors are to be expected.
Color variations
As our silks are natural and hand-dyed, slight variations in hue may occur between batches. For large orders, we always use the same batch to ensure consistency.
Warranty & Authenticity
With each purchase, you will receive a complimentary two-year warranty and a Certificate of Authenticity covering your lamp and electrical components.
Shipping & Returns
With each purchase, you will receive a complimentary two-year warranty and a Certificate of Authenticity covering your lamp and electrical components.
Product care
With each purchase, you will receive a complimentary two-year warranty and a Certificate of Authenticity covering your lamp and electrical components.
Light intensity
Our silk lighting fixtures create a warm, soft light. They are powerful enough to be used as the main light source in a space when using a lighter colored silk shade, such as Cream, Gold, and Silver.
However, we do recommend talking to one of our consultants to discuss the best color silk to use in your intended space.
Electricity
All of Aqua Creations’ products and custom projects are CE and UL certified. Our products are also certified flame-resistant, in accordance with Fire Code 806 and NFPA regulations.
lightbulbs
Our new designs use LED light sources wherever possible. Some of our older designs – created in the early days of Aqua Creations – use compact fluorescent bulbs, which have 15,000 hours lifetime, and are efficiently energy saving.
Aqua Creations’ catalog contains over 100 products, and while each lamp is engineered individually, with a unique lighting method, most of our lamps do come with LED and CFL options. Please contact one of our sales representatives to find out whether the lamp you wish to buy can be produced with LED bulbs.
In order to create a contemporary atmosphere, we use warm white, 2700-3000 Kelvin bulbs (equivalent to OSRAM 830) for our Cream, Red, Flame, Rust, Orange and Curry shades. Neutral white 4000 Kelvin bulbs (equivalent to OSRAM 840), are recommended for the following colored shades: Redwood, Sand, Shell, Gold, Coal, Dark, Stone, Silver, Smoke and Grass.
changing lightbulbs
Each of our lamps is engineered with a different mechanism for switching bulbs, but all of them are simple. All you need to do is follow the installation instructions available on the product page.
Dimming
Most of our lights are dimmable. Dimming methods vary from a simple outlet to total integration with smart home digital systems. Aqua Creations offers four types of dimming methods which customers can choose from, based on their choice of lamp and the level of sophistication they require.
Dim Type A
Dim Type A (also known as Architectural Dimming) is a phase dimming system that uses two wires and is compatible with dimmable bulbs and dimmable ballasts. This kind of dimming method is very precise and helps to create a specific mood. The Dim Type A method can be installed in many of Aqua Creations’ lighting fixture – check the product info to see if it can be installed in your lamp.
Dim Type C
Dim Type C or DALI Dimming allows dim control from a computer or push button. It’s compatible with smart home control systems and uses five wires (line, neutral, ground and two unipolar control wires.) Dim Type C is sometimes called Architectural Dimming.
Protective coating
We recommend applying a protective coating to pieces intended for public spaces, contract projects, or areas of high humidity or smoke.
The protective coating helps protect the silk against dust, abrasion, touch, wear, and fire. It does not affect the appearance of the silk but rather strengthens its texture. In a domestic environment, where exposure to the above is limited, the feature is optional. (B1 Standard)
Commercial protective coating
Our Silk Lighting Collection fixtures are all made using hand-dyed, treated crushed silk that is resistant to mold and heat. To keep your lamp looking its best, Aqua Creations offers a special commercial-grade resin coating which is available upon request, and at an additional cost. This protective coating is recommended for lighting fixtures intended for contract projects, public spaces, or areas of high humidity or smoke. The protective coating reinforces the silk against fire, dust, abrasion, touch, and wear. The protective coating does not affect the appearance of the silk but rather strengthens its texture. In a domestic environment, where exposure is limited, the feature is optional but not required. (B1 Standard)
Bespoke products
We specialize in creating custom lighting designs. We can do just about anything if you give us the right resources and enough time. Please contact our specialists to discuss your bespoke project: info@aquagallery.com
Installation
Each of Aqua Creations’ pendant lamps, ceiling and wall lighting fixtures are engineered with a different hanging mechanism. You can download instructions on how to hang them from the product pages on this website.
