Warranty & Authenticity

WARRANTY

  1. Aqua Creations and Aqua Gallery offer a one-year limited warranty from the date of purchase (invoice date) of an Aqua Creations or Aqua Gallery product against defects in material or workmanship under normal use during this period. Please contact us via info@aquagallery.com if you have any questions regarding specific product warranties.

  2. The warranty is only applicable when the items are installed correctly according to the installation manual which is enclosed in the box of the product and/or can be found on the product pages on our website www.aquagallery.com.

  3. Ordinary wear and tear, for example on upholstery, as well as wear and tear/defects caused by incorrect care, outdoor usage if the product is not intended to be used outdoors, or inappropriate or abnormal use of the product, is excluded from the warranty. 

  4. Aqua Creations and Aqua Gallery shall not be liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use of inability to use this site or any product purchased from Aqua Creations and Aqua Gallery, damages resulting from use of or reliance on the information present, even if Aqua Creations and Aqua Gallery or its suppliers have been advice of the possibility of such damages.

  5. The warranty is considered void if the alleged defect is found to have occurred as a result of environmental or testing circumstances, misuse, use other than normal use in respect to the specific good, neglect, improper installation, accident, improper storage, or repairs or modifications made without the prior written express consent of Aqua Creations and Aqua Gallery.

 

 

  

AUTHENTICITY

Each and every one of Aqua Creations’ and Aqua Gallery’s products are numbered. Upon request, we can trace the number on your product back in our system to validate its authenticity. Please reach out to info@aquagallery.com for instructions to find the number on your design. Use the same email address to request a validation of your product.

Since 2022, each product of Aqua Creations and Aqua Gallery that gets delivered contains a ‘Certificate of Authenticity’, a physical document signed by Aqua Creations’ Founder and Director Albi Serfaty.

In case you lost your Certificate of Authenticity or have an older product for which you would like to request such a certificate, please reach out to info@aquagallery.com.

Shipping info

We ship worldwide. The shipping charge depends on your delivery country and the weight of your order.

Please note that local customs and VAT will be charged based on your delivery country.

For most orders shipping costs are indicative only. We will calculate the final shipping price after the order is placed and contact you prior to production process, if additional shipping costs will be applied to your order or if you have overpaid. You will have the opportunity to cancel the order at this stage of the order process.

Read More

Delivery times

Depending on the size and complexity of your order production times can range from 2-4 weeks. Overseas delivery or delivery of heavy or large items can take up to 8 weeks, so you should expect a 6-12 weeks of production & delivery time. It is possible to place a rush order, please contact us via info@aquagallery.com for more details. 

Please note that the listed duration is an estimation of delivery times. We will contact you with exact timings and a tracking number once your order has been completed. 

Read More

Returns & exchanges

Cancellations

You can cancel your order and receive a full refund if you get in touch with us shortly after placing the order. Since most of our products are made to order and by hand, once production is underway we will not be able to refund you. 

To request a cancellation please contact Customer Service via email, info@aquagallery.com, or by phone, at +1 212- 219-9922, and we will do our best to cancel or modify your order. Cancellation requests may take several days to process, and you will be sent an email upon confirmation. A refund will be issued following the standard return process.

Returns

While we hope you love your purchase, we understand that you may need to return it. Aqua Creations accepts returns on a vast majority of our lamps, in a new, uninstalled condition and in sealed original packaging, within 30 days of receipt, unless otherwise stated on the item’s product page.

To begin a return request please contact Customer Service via email, info@aquagallery.com, or by phone, at +1 212- 219-9922. Please note that upon returning one of our products you will not be refunded for any shipping charges from your original order or for shipping your product back to us.

Read More

Email us

Please use the form below and our team will get back to you within 2 working days.

* Mandatory fields

We collect Country information so we can provide assistance in your own language whenever possible.

Request a call

Please use the form below and our team will get back to you within 2 working days.

* Mandatory fields

We collect Country information so we can provide assistance in your own language whenever possible.

Cream with light switched on Cream with light switched off
Gold with light switched on Gold with light switched off
Shell with light switched on Shell with light switched off
Curry with light switched on Curry with light switched off
Orange with light switched on Orange with light switched off
Sand with light switched on Sand with light switched off
Redwood with light switched on Redwood with light switched off
Rust with light switched on Rust with light switched off
Flame with light switched on Flame with light switched off
Red with light switched on Red with light switched off
Silver with light switched on Silver with light switched off
Stone with light switched on Stone with light switched off
Smoke with light switched on Smoke with light switched off
Dark with light switched on Dark with light switched off
Coal with light switched on Coal with light switched off
Grass with light switched on Grass with light switched off

Pro Tip: Upload a picture of your living room to see how the colors match!

on off
×
Remove